Procedures and Services

1. New basic telephone service facilities for the national residential segment.

Procedures related to basic telephone service for the national residential segment:   

1. Private status in the Telephone Directory
2. Supplementary services
3. Changes: Of number, place or setting.
4. International departure service
5. Caller ID service
6. Special disconnection and connection
7. Telephone transfer to another address
8. Transfer of ownership
9. Transfer of ownership
10. Reinstatement
11. Installation of extensions

Procedures related to telecommunications services in the business segment:   

1. Requests for new services, modifications or cancellations of existing ones
   
   

Procedures related to mobile phone service:   

1. Cellular Service Contract   
   
2. Cell phone or SIM card failure   
   
3. General change of the client   
   
4. Contract transfer   
   
5. Change of number   
   
6. Service lock   
   
7. Unlocking the service   
   
8. Loss of cell phone or SIM card

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