Electrical Union
Director: Jorge Félix Silva Placencia.
Attention to the population: The second and fourth Wednesdays of each month from 1:00 pm to 5:00 pm
Phones to contact with us:
- 45-912233
- 45-912112
- 45-913488
Address: 58 Street between 15 and 17 Jagüey Grande, Matanzas
Monday through Friday, from 8:00 am to 12:00 pm.
Except the Payment of the Electric Service that is made in the Collection Windows from Monday to Friday, from 7:45 am to 12:00 pm and from 1:00 pm to 3:00 pm and on Saturdays from 7:45 am to 12 noon : 00 pm.
The following services are provided in our commercial offices:
New Electric Service Request
Request for Termination of the electrical service
Request to change the name of the Electric Energy Accountant
Voltage Capacity Increase Request
Request for Varied Place of the Electric Energy Meter
Eventual Electric Service Request
Payment of the Electric Service
Attention to complaints and claims
Y Useful tips for saving electrical energy at home
We attend to your complaints about breakdowns in the electrical service through the Telephone Service Center, which you can access by dialing number 18888 24 hours a day.
Services provided at no cost:
-Attention and processing of doubts, complaints, nonconformities and claims.
-Report of damage to equipment due to events attributable to the Company.
-Hiring and connection of new services or expansion to 220 V.
-Processing and execution of registrations, cancellations, transfers, name change and / or counter change.
-Monthly electric service charge.
Services provided by payment:
-Change of position of the electric energy meter: $ 6.00 cup (minimum cost)
-Reconnection of electric service for non-payment: $ 3.00 cup (minimum cost)
-Various of place
-Update of the client's name due to user change
-Change of connection
-Defective meter change meter
-Capacity increase
-Cut and Reconnection for non-payment
Guidance on procedures and collection rates
- You must go to the commercial offices to carry out your procedure only with the payment receipt that you have available.
- You should not use obscene or offensive words.
- Comments should be related to the topic.
- Comments that violate previous policies will not be posted.